Our Managed IT Services are all about you! We manage and maintain your current IT infrastructure under a fixed-cost pricing model, allowing you to focus on your core business. Our Managed IT includes:

• IT Support & Consulting: We will provide assistance with resolving technical issues, troubleshooting problems, and maintaining the functionality of your IT systems and infrastructure. Additionally, we will provide strategic guidance and recommendations on IT infrastructure, software, and technology solutions tailored to your business’ needs.
• Remote Management: We will manage your IT infrastructure remotely, facilitating troubleshooting and support without requiring a physical presence.
• Monitoring: Our remote monitoring of your IT systems will help ensure prompt detection and resolution of issues, minimizing downtime.
• Proactive Maintenance: In order to keep your IT systems secure and optimized for performance, we will perform regular updates, patches, and maintenance.
• Scalability: Our Managed IT Services, as well as other service offerings, can be scaled up or down according to business requirements, allowing flexibility to adapt to changing needs.

Looking to supplement your current IT staff or not quite ready to commit to a Managed IT Services plan? We have options for you, too. We provide IT support for the following types of situations (and many more!):

• Incident Management: Our team provides efficient handling of IT incidents, on site or remotely, including logging, tracking, prioritizing, and resolving issues in a timely manner to minimize downtime.
• Software Installation and Updates: We offer assistance with installing, configuring, and updating software applications to ensure they are running smoothly and securely.
• Hardware Maintenance: We deliver support for hardware maintenance tasks, including diagnosing hardware problems, replacing defective components, and performing routine maintenance tasks.
• Network Support: Our experts will manage and support your network infrastructure, including routers, switches, and wireless access points, to ensure reliable connectivity and optimal network performance.
• Security Management: Look to us for implementation of security measures such as firewalls, antivirus software, and intrusion detection systems to protect your business against cybersecurity threats and data breaches.
• Helpdesk Services: Contact us to see about provisioning a dedicated helpdesk for your users to report issues, ask questions, and request assistance with IT-related problems.

Our experienced team of professionals is here to provide you with expert advice and strategic planning for your IT initiatives. Some areas you may need our expertise in include:

• Strategic Planning: We will collaborate with you to develop long-term IT strategies which align with your business goals and objectives.
• Technology Assessment: Let us deliver a comprehensive evaluation of your existing IT infrastructure, systems, and processes to identify strengths, weaknesses, and areas for improvement.
• Customized Solutions: Your business is unique and so are our solutions! We can give you tailored recommendations for technology solutions and services to address your specific business challenges and opportunities.
• Vendor Management: We will assist you in the evaluation, selection, and management of technology vendors and service providers to ensure the best fit for your organization’s needs.
• Cloud Migration and Integration: Look to our guidance on migrating to cloud-based solutions and integrating cloud services into existing IT environments for improved scalability, flexibility, and cost-effectiveness.
• Digital Transformation: We are here to assist you in adopting emerging technologies and implementing digital transformation initiatives to drive innovation and competitive advantage.
• Training and Education: Partner with us to develop training programs and educational resources which empower your employees with the skills and knowledge needed to effectively leverage new technologies.

With new cybersecurity threats emerging daily, there’s never been a more important time to ensure your IT systems and infrastructure are secured and protected. Watchtower Tek provides solutions to address these threats and give you peace of mind. Cybersecurity protection is multi-faceted and here are some areas where we can help shore up your defenses:

• Risk Management: Our experts will conduct an assessment of your business’ IT risks and vulnerabilities, followed by the implementation of strategies to mitigate risks and enhance cybersecurity.
• Security Audits: We can perform comprehensive assessments of your existing security measures, policies, and procedures to ensure compliance with industry regulations and best practices.
• Threat Detection and Prevention: We offer advanced security solutions such as firewalls, intrusion detection systems (IDS), and antivirus software to detect and prevent cyber threats.
• Incident Response: We can assist you with the development of incident response plans and protocols to effectively respond to security breaches, minimize damage, and restore normal operations.
• Security Training and Awareness: Partner with us to develop training programs to educate your employees about cybersecurity best practices, phishing awareness, and the importance of data security.
• Data Encryption: We can implement encryption technologies to protect your sensitive data both at rest and in transit, ensuring confidentiality and integrity.
• Access Control: We can advise you on the best ways to enforce access controls and authentication mechanisms to restrict unauthorized access to your systems and data.
• Continuous Monitoring: We have options to provide ongoing monitoring of network traffic, system logs, and user activities to detect suspicious behavior and potential security incidents.

If your employees lose access to core applications and services, your business is losing money. Watchtower Tek provides Business Continuity services to address these potential outages. Some of these services include:

• Business Risk Assessment and Impact Analysis: Our team can provide an evaluation of potential threats and vulnerabilities to identify risks to business operations, as well as analysis of the potential impact of disruptions on critical business processes and functions.
• Business Continuity Planning: Let us help you develop a customized business continuity plan outlining strategies and procedures for maintaining operations during disruptions.
• Disaster Recovery: We are ready to implement backup and disaster recovery solutions for your business to restore IT systems and data in the event of an outage or data loss.
• Data Backup and Recovery: One backup is none and two is one. We can design and execute regular data backups and recovery solutions for your business which protect against data loss and facilitate rapid recovery in the event of a disaster.
• Redundancy and Failover: We offer options to implement redundant systems and failover mechanisms for your IT systems to ensure continuous operation and minimize downtime.
• Cloud-Based Solutions: Our team can advise on the utilization of cloud-based services for data storage, application hosting, and disaster recovery, providing you with scalability, flexibility, and accessibility.
• Testing and Validation: Know that your business continuity plans will actually work by partnering with us to regularly test and validate your business continuity plans and disaster recovery procedures, ensuring effectiveness and readiness.

Watchtower Tek can assist in procurement of your IT hardware and software needs, whether you know exactly what you need for your business operations or not. Here are some of the services we offer:

• Needs Assessment: Allow us to evaluate your organization’s hardware and software requirements based on your business objectives, workflows, and user needs.
• Product Sourcing: We are proud to able to source a wide range of hardware and software products for your business needs, including computers, servers, networking equipment, operating systems, productivity software, and specialized applications.
• Licensing Management: We will manage your software licenses, including procurement, renewal, and compliance monitoring, to ensure legal and regulatory compliance.
• Inventory Management: We can provide maintenance of an inventory of your business’ hardware and software assets, including tracking serial numbers, warranties, and license keys, to facilitate asset management and planning.
• Lifecycle Management: Our team of experts will assist in the planning and management of hardware and software lifecycles, including upgrades, replacements, and disposal, to ensure optimal performance and cost-effectiveness.

We offer many other services, including the ones below, so if you don’t see what you’re looking for, reach out to us today so we can customize a solution specifically for you!

• Cloud Computing Services
• IT Infrastructure Projects
• VoIP Solutions
• Documentation and Asset Management
• Web Hosting and Domain Management
• Co-Managed IT Services
• IT Outsourcing
• Virtual IT Director